I have been editing the database for Lysander Gee. I found a number of duplicates in my records and usually look them up on Family Tree to make sure that I have the data that they have. Today I found that Mildred Rebecca Randall KWDS-3LV has a duplicate record K2HC-37D
The system will not allow me to merge these two
records. They are the same. This is the message that I get.
Can't Be Merged At This Time
Do we know when these records can be Merged?
I sent this to support for an answer.
The following is the correspondence on this case:
The following is the correspondence on this case:
Dear Brother Gee,
Thank you for contacting FamilySearch support regarding the
error message you got when you tried to merge the two records of Mildred
Rebecca Randall (Randell). We called earlier and left a message. Please accept
this email as a response.
Although there are various contributors to these records, one of the contributors for both records is Church Membership Records. In other words, there are two membership records for this woman (most likely from the days when record keeping was less accurate). These records can only be merged by the church.
We will forward this case to the department that will review the case. However, there are discrepancies in the two records. The people who will review the case will want to know which of the two records is the most correct and why. If you have information that you can share regarding the validity of either record, please include it in a reply to us. Use the Reply feature of your email program to reply. Include the case number 2864931 in the subject line of the reply.
Thank you again for contacting FamilySearch Support. We look forward to hearing from you soon so we can dispatch the case to the proper department.
Although there are various contributors to these records, one of the contributors for both records is Church Membership Records. In other words, there are two membership records for this woman (most likely from the days when record keeping was less accurate). These records can only be merged by the church.
We will forward this case to the department that will review the case. However, there are discrepancies in the two records. The people who will review the case will want to know which of the two records is the most correct and why. If you have information that you can share regarding the validity of either record, please include it in a reply to us. Use the Reply feature of your email program to reply. Include the case number 2864931 in the subject line of the reply.
Thank you again for contacting FamilySearch Support. We look forward to hearing from you soon so we can dispatch the case to the proper department.
Sincerely,
FamilySearch
Patron and Partner Services
FamilySearch
Patron and Partner Services
My Reply:
The following is the most correct record since it includes a
good death date and both husbands. KWDS-3LV Is the PIN for Mildred Rebecca
Randall (Randell).
Laurence Gee, M.D.
Dear Brother,
Thank you for your reply. We will send the case to the
correct department for review. We appreciate your efforts in correcting church
records, as well as your own.
Sincerely,
FamilySearch
Patron and Partner Services
FamilySearch
Patron and Partner Services
The process took two days to complete. We now wait for confirmation.
Ah, I'm sure that support knows you well by now. So, good luck on this one.
ReplyDeleteI got an early Christmas present in the e-mail today from Support:
ReplyDeleteTwo deceased membership records for Mildred Rebecca Randell have been combined, per your request. Please allow a few days for the system to be updated in new FamilySearch. Thank you for this information.
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(CaseID:2864931)
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It does work if you have the correct information.