Correspondence with NFS

Detailed below is the correspondence that I have had with Support at New Family Search.  I have been trying to correct the records on the Gee line.  Here is what has happened this past week.

April 26

Dear Ivin Laurence Gee,

Thank you for contacting FamilySearch regarding the confusion in the family of William Gee (1739-1817)LZJG-NS1 and Abigail Mack (1740-1838) LZJ7-32S. We have separated, combined and unlinked so that the only remaining problem is that Sarah Gee (1765-) LZLN-218 is incorrectly linked as a spouse of her sister, Abigal's, Husband - John Lewis (1751-1795) LZJZ-6L7. we are forwarding this to another group to correct. You should hear directly from them if they can make the correction.
With regard to the incorrect gender on Salmon Tinker, we suggest you create another case with that request and provide some proof of the correct gender so that the incorrect gender record can be removed.
Please do not respond to this email as it will confuse the request for unlinking of the incorrect spousal relationship.

Sincerely,

FamilySearch
Patron and Partner Services

Dear Bother Gee,

Thank you for contacting FamilySearch regarding the combined records of Elias Gee LZ25-BD4 showing incorrect parents George Washington Gee II KWZG-Z41 and unknown spouse.

We have verified the information that you sent us for the record of Elias Gee LH27-8V9. Since you are in contact with the contributor of the relationship between Elias Gee LZ25-B8G and George Washington Gee II KWZG-Z41, we ask that you relay this information to the contributor to have this incorrect relationship deleted. You do not want to delete the individuals, just the relationship.

To delete the relationship for this record, follow these steps:

1. Go to the record of George Washington Gee II KWZG-Z41
2. From the Family Pedigree with Details view, click on Spouses and Children
3. Make sure that the Unknown Spouse with the child Elias Gee is showing on the screen.
4. Click on View relationship details under the Children Options
5. A box will pop up with Elias as child and George as the father, click on Edit next to Biological on the Right hand side
6. Another box will pop up with the option to edit the relationship or under the contributor name, to delete/ add a source/ add a note. This relationship needs to be deleted.

That should remove the relationship and change the record for George Washington Gee back to only having 2 spouses. Once that is completed, we will be able to reevaluate this case, and work to remove the incorrect parents from the record of Elias Gee MZ5J-ZK9.

We have also attached a document that gives more information on how to delete an individual from a relationship. We found this document by using the search terms Delete Relationship.

You can access this document by clicking on the blue link below. If you have not visited the Help Center recently, we would encourage you to do so. A link to the Help Center can be located at the bottom of every page in new FamilySearch.

If you have any further questions please do not hesitate to contact us. You can reply to this email or you may also call us at 1-866-406-1830 (available 24 hours a day 7 days a week), please remember to include your case number 2578909 for reference.

We wish you success as you continue to use the features in new FamilySearch.

Sincerely,

FamilySearch
Patron and Partner Services

Dear Ivin Gee,

Thank you for contacting FamilySearch regarding George Washington Schellenger and George Washington Gee.

The link you send us did not work and when we copied and pasted it in the browser we got a message that that address was "invalid".

As we stiil would like to have a look at this for you we would appriciate it if you could attached the PDF file to the e-mail as you respond to this one.

We are looking forward to receiving this information so we can help you resolve this issue.

Sincerely

FamilySearch
Patron and Partner Services

Here is the link to the document. 

https://docs.google.com/viewer?a=v&pid=sites&srcid=ZGVmYXVsdGRvbWFpbnxseXNhbmRlcmdlZXdlYnNpdGV8Z3g6NWVjYzhmMjI1OWQ5MjA2ZA&pli=1

Dear Ivin Laurence Gee:


Thank you for contacting FamilySearch Support.

Sarah Gee (1765-) LZLN-218  is no longer linked as a spouse of her sister, Abigail Gee's, Husband  -  John Lewis.

We have removed the record of a female named Salmon Tinker.

We appreciate your interest and accuracy in the sacred work.


Sincerely,

FamilySearch Data Administration

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(CaseID:2574942)
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Dear Ivin Laurence Gee,

RE:  Mary Jane Smith PID # KWVQ-DBL

Thank you for contacting FamilySearch Data Administration.  Mary Jane Smith no longer shows with William Smith as an incorrect spouse on new FamilySearch.  Thank you for bringing this concern to our attention.

RE:  Mary Jane Smith PID # KWVQ-DBL
        George Washington Schellenger PID # LC8M-SHB

Thank you for contacting FamilySearch Data Administration.  We appreciate your diligence in maintaining accurate family history records.  Although, the Sealing to Spouse Ordinance for Mary Jane Smith to George Washington Schellenger may not be correct according to your records, the ordinance itself is considered valid.  To alert the submitter of the incorrect relationship, please begin a discussion on this record.  This way you may communicate with  the patron who completed the ordinance that the relationship is incorrect and prompt them to request the ordinance be removed.  Because temple ordinances have been completed, the request for removal of incorrect ordinances must come from the submitter.
Sincerely,

FamilySearch Data Administration

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(CaseID:2579788)
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My response:

Thank you for removing William Smith as a spouse of Mary Jane Smith Gee.    I am well aware that the sealing of those individuals cannot be canceled.  It is unfortunate that errors creep in and ordinance work is done in error.  I have posted on my blog the following quote, “To err is human, to correct in New Family Search, divine.”

Unfortunately those who submit records, combine records, separate records, add data or change data do not always add complete contact information, or only an e-mail address and do not respond. 

I think I have adequately documented in my previous attachment that George Washington Gee II Person identifier: KWZG-Z41 is not the son of Mary Jane Smith Gee Person identifier: KWVQ-DBL and Geroge Washington Schellenger Person identifier: LC8M-SHB. He (George II) was sealed to George Washington Gee I Person identifier: KWVQ-DBG and Mary Jane Smith Gee Person identifier: KWVQ-DBL on 9 May 1894 in the Salt Lake Temple in person.  I will personally look at the record next week in the special collections to affirm that fact.

I have sent an e-mail to Stephen Erekson in order that we may collaborate on this issue. The first e-mail was not returned nor answered. Unfortunately the other two contributors do not have any contact information.

There are 64 combined records for George Washington Gee II, three of which have the name George Washington Schellenger.  I can correct this record by separating out these records. All three of these records M7RQ-LK1  MKMX-L6Q  9XSC-QSW have George Washington Schellenger and Mary Jane Smith listed as parents. This appears to be a loop. 

Stephen Erekson is only the contributor of one of these records the others have no contact information.

The following comments are found in discussions on George Washington Shellengeers record;

Relationship to child: George Washington GEE II Note: George W. Gee II is born before George W. Schellinger

1 year agobyJanice Peterson

Marriage: Mary Jane Smith 5 February 1837 <Stockholm, S-Lwrn, NY> Note: the child is born before parent George W. Schellenger. Also George Washington Gee II's father is George Washington Gee I. According to my records on this date she was married to George Washington Gee I. Schellenger is Mary Jane's grandmother's maiden name.Less

1 year agobyJanice Peterson

Relationship to spouse: Mary Jane Smith Note: the child is born before George W. Schellenger. Also George Washington Gee II's father is George Washington Gee I.

1 year agobyJanice Peterson

George Washington Schellenger has an unknown spouse with children attached.  All with the surname of Schellenger.

It appears to me that someone picked up Mary Jane Smith and attached her to George Washington Schellenger by mistake.  Since this is not my error I do not wish to find the correct spouse for George Washington Schellenger.  I have enough work to do trying to correct the errors on the Gee line, but would help anyone to find the correct individual. 

April 25, 2012

Dear Ivin Laurence Gee,

RE:  Deborah Huntley PID # LZVZ-PTP

Thank you for contacting FamilySearch Data Administration.  Deborah Huntley no longer shows with Ebenezer Mack as an incorrect spouse on new FamilySearch.  Thank you for bringing this concern to our attention.

Sincerely,

FamilySearch Data Administration


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(CaseID:2562541)
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